Why haven't I received my myVectron voucher?
There was probably a typo in the email address.
Please contact the issuer of the voucher; they can resend it and also correct the email address.
The issuer can access the voucher in their myVectron portal and resend it via email.
If sending it again does not work, please send a request to backoffice@vectron.de with the following information:
- Name of the issuer
- Date of creation
- Amount
- Email address it should have been sent to
Can an online purchased voucher be resent?
Yes.
The voucher number must be known, then the issuer can initiate a resend via the myVectron Cloud. In the left navigation bar, go to "Card Management," open the "Voucher Card Search," and enter the card number. Click the three dots in the top left and select the "Resend Online Voucher" function.
Can a voucher be reloaded?
Yes.
After it has been completely used up, it can be reloaded.
Can I set a custom validity period for my voucher?
Yes.
In your myVectron account, you can click on Vouchers in the left navigation and set a custom validity period in the settings. You can enter a period between a minimum of 3 and a maximum of 30 years. You can also set vouchers to be created without an expiration date.