Reports

Content: This article provides a detailed description of the reporting features in the "Reports" section of "Shift4 Customer Hub." Here, various operational and financial reports can be viewed, saved, downloaded, or subscribed to via email (Subscription). The reports offer detailed analyses of transactions, settlements, and locations, supporting daily monitoring and final settlement.

The different reporting features within "Shift4 Customer Hub" can be accessed via the navigation list on the left by first selecting "Reporting" and then choosing the appropriate subcategory. This article provides a detailed description of the "Reports" subcategory.
A successful login to "Shift4 Customer Hub" is required to access this feature.

The "Reporting" feature in "Shift4 Customer Hub" allows access to comprehensive financial and operational reports, known as "Reports". Reports are individually configurable analyses based on transaction and settlement data. Reports can be filtered and saved according to various criteria. It is possible to set up email subscriptions and select export options.

Reports is a subcategory of the "Reporting" section. Different Operational Reports and Financial Reports are available.

The squares display the available reports and contain a brief description.

To create a report, click the "Report" field at the top and select the desired report from the dropdown menu that appears. The contents of the reports are described in more detail below.

The screenshot shows the selection menu for creating a report. All available reports are listed.

If you manage multiple locations with one account, the "Locations" field appears immediately after selecting a report. Tick the box next to each location you want to include in the report and select "Confirm." Use "Reset" to clear the selection and close the menu.
This field does not appear if there is only one location.

This screenshot shows the "Locations" filter selection menu. You can use this to select individual locations.

The time period is determined using the "Period" field. By default, today is selected. To change the period, left-click the "Period" field. In the dropdown menu that appears, predefined periods are available on the right, such as "Today," "This Week," and "This Month." Click to select the desired period. The period will be displayed accordingly in the calendar view on the left.
To define a custom period, click the relevant days directly in the calendar view. To display a single day, double-click on it with the left mouse button. To set a period, first click the start day with the left mouse button, then the end day. Switch months using the arrow icons to the left and right of the month display. The current day is highlighted in blue in the calendar view.
Click "Apply" to confirm the selected period. Select "Cancel" to discard the selection.

This screenshot shows the selection menu for setting a period within "Reports." The predefined periods on the right side of the menu are highlighted here, as are the navigation arrows to change the month. The current day is highlighted in blue in the calendar view, which is also highlighted in this screenshot.

Click the blue "Generate" button to create the corresponding report.

Note:
If this message appears after generating a report: "There is no data for the selected location and time period combination." it means that there is no data available for the selected combination of location and period.

Operational Reports

The following describes the functionality of each available report.

Chargeback Reconciliation: The Chargeback Reconciliation Report shows transactions that have been disputed by a customer or security software and processed as a chargeback. Chargeback Guide VECTRON SMART | VECTRON SMART
Dispute: The Dispute Report shows transactions that have been disputed by a customer or security software, including reason codes and transaction details.
Interchange: The Interchange Report contains detailed information about the daily and monthly Interchange fees paid per merchant ID. The list shows each transaction of the day in detail. The report displays gross and net amounts for both sales and refunds. This report is especially relevant for merchants using the IC++ pricing model. It provides an insight into the incurred Interchange fees.
Interchange Summary Report: The Interchange Summary Report lists the daily and monthly credit card Interchange fees per merchant ID. The fees are clearly summarized by day and further broken down by card type.
Refund: The Refund Report shows transactions that are marked as refunds.
Transactions: This is a redirect to the "Transactions -> All Transactions" area. This area is explained in detail in the article "Transactions - Transaction Overview in Shift4 Customer Hub".

Financial Report

End of Day Batch Totals

Definition: A batch refers to a collection of transactions that are booked over a certain period and then submitted together for processing and settlement at a later time.

The "End of Day Batch Totals Report" is a daily control and reconciliation report. Its main purpose is to provide an early, structured, and card-type-specific overview of all transactions made during the day—before the final settlement and payout.

The totals are grouped by card brand (e.g., Visa, Mastercard, and Amex) in the "Card Brand" column.
In the "Sales" section, the "Count" column shows the number of sales transactions. The "Amount" column shows the total transaction amount. In the "Refunds" section, refunds are listed, with the number of refunds (Count) and the total refund amount (Amount). In the "Net" section, the total number of transactions (Count) from "Sales" and "Refund" is displayed, and under Amount, the total from the difference between total sales and total refunds.
After a batch has been submitted, the unique number of this batch is recorded in the "Batch Number" column. Additionally, the data is locked. This ensures that historical records always match the data sent to the processor.
The "Merchant Name" column shows the name of the merchant through whom the transaction was processed. The "Merchant ID" column shows the number assigned to the merchant. For accounts with multiple locations, the display allows a clear assignment of the transaction to the corresponding location.
The "Business Date" column shows the date of the batch.

This report supports the reconciliation of transactions with the later settled payouts. It serves as a preview of the settlement report and allows early detection of discrepancies before funds are finally booked. It can be used for daily cash and system reconciliation.

Differences to the Settlement Report:
The "End of Day Batch Totals Report" is more detailed than the "Settlement Report" and breaks down batches by card type. It is available earlier (on the same day) and can be used as a tool for daily operational control.

The End of Day Batch Totals Report is a preview of the settlement: it shows the transactions recorded per day, but without final deductions such as fees, chargebacks, or reserves.

The sum of all end-of-day batches generally forms the basis of the total amount in the Settlement Report. Deviations are possible, for example, if individual transactions are declined after the daily closing, which changes the final payout amount.

Reserve Balance

The Reserve Balance Report tracks the daily and monthly opening and closing balances of your reserve account. This report is only relevant if a reserve payment has been set aside due to chargebacks.

Settlement

The Settlement Report is the binding settlement and payout statement. Its main purpose is to fully, transparently, and verifiably explain each payout to the bank account.
It shows exactly why each amount was paid out (Net Amount) and how it is composed of gross sales, fees, refunds, chargebacks, and reserves.
The Settlement Report serves as the basis for booking sales, fees, and chargebacks and for daily or period-end closing.

Note: The Settlement Report is only available after the payout for the respective day. Currently, settlement is carried out the following day at around 2 a.m. Therefore, the settlement overview is only available early in the morning on the second following day.
For an earlier overview of transactions, the "End of Day Batch Totals" report is available. This can be viewed on the same day.

The settlement overview provides at least three lines for each settlement date, with a breakdown of the settlement totals for the period selected in the "Period" field. It includes each batch's individual settlement components. These can be identified by the "Transaction Type" column.
The following are the meanings of the individual "Transaction Types":

Settled: Transactions were successfully processed and completed.
Payout: Displays the gross amount of card transactions made (gross amount = total of all reported sales transactions within a period without deductions). If a reserve is created due to a chargeback, it would be deducted from the gross amount.
Service Fees: Fees charged for various services provided by Shift4 (e.g., transfer fee). The specific fees charged are listed in the VECTRON SMART or DURATEC SMART contract.
Refunds: Shows transactions where money is refunded to a customer.
Reject: Transactions that were not approved or processed.
Chargeback: Transactions that were canceled due to a customer complaint.
Batched: Total number of transactions and amounts identified in the first batch sent for settlement, which may differ from the payout after settlement is completed.
Reversal: Transactions that were previously approved but subsequently canceled.
Reserves: The amounts deducted from and released from the merchant's reserve. (Reserves are a withheld amount temporarily set aside in connection with chargebacks. Release occurs after chargeback clarification is completed.)

The Settlement Report contains additional columns with the corresponding information. You can navigate within the list using the scroll bars on the right and bottom edges.

Below the list, you can adjust the number of entries displayed using the “Rows” option. Use the arrow icons to navigate between the individual list pages.

Additional columns in the settlement overview and their meaning:

Merchant ID: A unique ID linked to the merchant account.
Merchant Name: Name of the merchant through which the respective transaction was processed. For accounts with multiple locations, the display allows a clear assignment of the transaction to the corresponding location.
Parent Name: For accounts with multiple locations, this shows the name of the parent company.
Country: The country where the transaction took place. Countries are represented by a two- or three-letter code, e.g., DEU for Germany.
Batch Closed Date: Date when the transactions were processed for settlement. For transactions of type "Batched," the displayed date is the date the transactions were made.
Batch Number: Unique identifier of the batch.
Payout Date: Date when the transactions were paid out.
Deposit Currency: The currency in which the payout was deposited.
Gross Amount: Total amount of all reported sales transactions within a period without deductions.
Bank Fees: Total amount deducted from the merchant for services provided. For example, card fees, etc.
Net Amount: Total amount of all reported sales transactions within a period after all deductions. This corresponds to the payout amount.
Transaction Count: Number of transactions.

If you want the list to also include a breakdown of card brands such as Visa, Mastercard, and Amex, activate the "Include Card Brand Rows" option to display transaction types broken down by card brand. This option is available in the top navigation, directly above the list.

Differences to the "End of Day Batch Totals" report:
Unlike the "End of Day Batch Totals Report" (daily sales overview), the "Settlement Report" shows not only sales but also the final settlement including all deductions and the actual payout.

It connects transactions → settlement → payout in one report, providing complete financial transparency.

Settlement Details:

The Settlement Detail Report displays each individual processed transaction within the selected period (set in the "Period" field). Unlike the Settlement Report, it shows the individual transaction amounts, card brands, transaction type, fees, and the actual net payout amount per transaction. The summary row at the end totals all transactions and forms the total payout amount for the period.

The Settlement Detail Report is the transaction-level detailed proof for settlement. Its main purpose is to fully and transparently review each individual transaction down to the fee and card level. This allows rejected, canceled, or charged-back transactions to be clearly identified.

Differences to the End-of-Day Batch Report and other reports:

The End-of-Day Report is used for daily operational control, while the Settlement Detail Report is for final detailed review.

It is the most detailed settlement report and the bridge between individual transaction, batch, and final payout.

The screenshot shows the Settlement Detail Report. The individual columns of the report are visible.

The additional columns of the "Settlement Detail Report" compared to the Settlement Report and their meaning:

Card Number: Masked version of the customer's card number.
Merchant Reference: A unique user-defined reference number. This is used in the USA, among other countries, for customer analysis. The function is available in the USA in the "Customer" section of "Shift4 Customer Hub." For the European region, these analyses are not enabled due to data protection regulations.
Transaction ID: A unique transaction ID number.
Customer Reference: A unique reference number. This is used in the USA, among other countries, for customer analysis. The function is available in the USA in the "Customer" section of "Shift4 Customer Hub." For the European region, these analyses are not enabled due to data protection regulations.
Card Brand: Name of the card brand (e.g., Visa, Mastercard, or Amex).
Settlement ID: A unique identifier for a payout.
Order Type: The type of order, sale or refund.
Total: The final amount of the transaction after all applicable deductions.

Subscription and Download of Reports

All reports available in the "Reports" section can be downloaded and optionally configured for automatic email delivery (subscription).

Download

The created reports are available for download in CSV, Excel, or PDF formats. Click the "arrow menu" at the top right. In the selection menu that then opens, select the desired format. The download will start automatically.

Subscription (automatic report delivery)

The subscription feature allows you to automatically receive reports via email on a regular basis. For all reports in the “Reports” section, you can set custom delivery intervals, formats, and recipients, as well as configure location-based settings. You can view and manage your existing subscriptions at any time.

To set up a subscription, click the button with the envelope icon at the top right.

This screenshot shows the two buttons "Subscription" and "Download." The button for "Subscription," represented by an envelope icon, is highlighted. Both are located in the "Reports" section at the top right.

In the selection window that now opens, enter the required information, including the recipient's email address and the desired delivery frequency.

This screenshot shows the selection menu to set up a "Subscription" for a report.

The boxes for the subscription and their meaning:

Location: Select the location for which the report will be created and sent. This box is available if multiple locations are assigned to the account.
Report: Select the report for which automatic email delivery will be set up.
E-Mail: The report will be sent to this email address.
Frequency: Set the frequency of report delivery (e.g., daily, weekly, or monthly).
Day of Month: Define the day of the month the report will be sent (relevant for monthly delivery).
Time: Set the time the report will be sent by email.
Format Type: Select the file format of the report to be sent (CSV, PDF, or XLS).
Subject Line: Custom subject line for the email to clearly identify the report, e.g., Settlement_Report_SiteAB.
Include Card Brand Rows: Also breaks down the settlement report by card names.

The subscription is saved via the "Save" button.

All subscriptions you have set up are displayed in the “Subscription” section of the left-hand navigation bar. You can use the “Plus" icon there to set up additional report deliveries at any time.

Related to

Reports - Settlement and Transaction Reports in "Shift4 Customer Hub"